8k8ph Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") describes how 8k8ph ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Data Subject") who access or use the 8k8ph website, mobile interface, games, betting services, and all related features (collectively, the "Services").

This Policy applies to all personal data processed by 8k8ph in connection with the Services, regardless of whether you are a registered player, a visitor browsing the platform, or a person who has contacted our support team. By accessing the 8k8ph platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the 8k8ph Terms and Conditions, which govern your use of the platform. In the event of any conflict between this Policy and the Terms and Conditions on matters of data privacy, this Policy shall prevail.

Data Controller Information

8k8ph acts as the Data Controller in respect of the personal data collected and processed through the Services. As Data Controller, 8k8ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

If you have any questions, concerns, or requests relating to the processing of your personal data by 8k8ph, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

Personal Data We Collect

8k8ph collects the following categories of personal data in connection with the provision of the Services:

Identity & Contact Data

• Full legal name;
• Date of birth;
• Philippine mobile number;
• Email address;
• Residential address (where required for KYC verification).

Identity Verification Data

• Government-issued ID details (e.g., Philippine passport, SSS card, UMID, driver's license, PhilSys national ID number);
• Selfie or photograph submitted for identity verification purposes.

Financial Data

• GCash or PayMaya account number (for transaction matching purposes);
• Bank account details where applicable (BPI, BDO, Metrobank);
• Transaction history, including deposits, withdrawals, and betting activity;
• Account balance information.

Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the platform;
• Login timestamps and access logs.

Communications Data

• Records of your communications with 8k8ph support, including chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

How We Collect Your Data

8k8ph collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated Collection: Technical and usage data collected automatically when you access the platform, through cookies, log files, and similar tracking technologies (see Section 10);
• Third-Party Sources: Data received from payment providers (GCash, PayMaya, BPI, BDO, Metrobank) in connection with transaction processing; data from identity verification service providers used to assist with KYC compliance; and data from fraud prevention and anti-money laundering screening services;
• Regulatory Sources: Information received from PAGCOR or other competent Philippine authorities in connection with regulatory compliance obligations.

Purposes of Data Processing

8k8ph processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 8k8ph player account, including authentication and security;
• Service Delivery: To provide you with access to games, sports betting, bingo, slots, live casino, and all other features of the 8k8ph platform;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels;
• KYC & AML Compliance: To verify your identity and comply with Know Your Customer (KYC) requirements and the Anti-Money Laundering Act (Republic Act No. 9160) and its amendments;
• Regulatory Compliance: To comply with PAGCOR regulatory requirements and other applicable Philippine laws and regulations;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct on the platform;
• Customer Support: To respond to your inquiries, complaints, and support requests;
• Responsible Gaming: To monitor gaming activity and provide responsible gaming tools, including deposit limits, session reminders, and self-exclusion;
• Marketing Communications: To send you promotional offers, bonuses, and platform updates, where you have provided your consent to receive such communications;
• Platform Improvement: To analyze usage patterns and improve the features, performance, and user experience of the 8k8ph platform.

Legal Basis for Processing

8k8ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary for the performance of the contract between you and 8k8ph (i.e., the Terms and Conditions), including account management, payment processing, and service delivery;
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML obligations, PAGCOR regulatory requirements, and tax reporting obligations;
• Legitimate Interests: Processing necessary for the legitimate interests of 8k8ph, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

8k8ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment processors, for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with regulatory compliance;
• Fraud Prevention & AML Services: Service providers engaged to assist with fraud detection, anti-money laundering screening, and responsible gaming monitoring;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation;
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by 8k8ph, subject to professional confidentiality obligations;
• IT & Platform Service Providers: Cloud hosting, data storage, and platform infrastructure providers engaged to support the operation of the 8k8ph platform, subject to contractual data processing agreements.

Data Retention

8k8ph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of at least five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with anti-money laundering regulations;
• KYC Documents: Retained for the period required by applicable KYC and AML regulations, typically five (5) years from the end of the business relationship;
• Support Communications: Retained for up to three (3) years from the date of the communication, or longer if required in connection with an ongoing dispute or legal proceeding;
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, 8k8ph will securely delete or anonymize your personal data in accordance with its data disposal procedures.

Data Security

8k8ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: SSL/TLS encryption for all data transmitted between your device and the 8k8ph platform; encryption at rest for stored personal and financial data;
• Access Controls: Role-based access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis;
• Two-Factor Authentication: Optional two-factor authentication (2FA) available for player accounts to provide an additional layer of security;
• Security Monitoring: Continuous monitoring of platform systems for suspicious activity, unauthorized access attempts, and potential security incidents;
• Staff Training: Regular data protection and security awareness training for all 8k8ph personnel who handle personal data.

While 8k8ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 8k8ph will notify you and the National Privacy Commission in accordance with the requirements of the DPA.

Cookies & Tracking

8k8ph uses cookies and similar tracking technologies on the platform to enhance your user experience, analyze platform usage, and support security and fraud prevention functions. The following types of cookies may be used:

• Essential Cookies: Strictly necessary for the operation of the platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the 8k8ph platform, helping us improve features and performance;
• Preference Cookies: Used to remember your settings and preferences, such as language and display options;
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 8k8ph platform. 8k8ph does not use cookies to serve third-party advertising on the platform.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 8k8ph:

• Right to be Informed: The right to be informed about how your personal data is collected, used, and processed by 8k8ph;
• Right of Access: The right to request a copy of the personal data that 8k8ph holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to applicable legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format, where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 8k8ph has processed your personal data in violation of the DPA.

To exercise any of the above rights, please contact the 8k8ph Data Protection Officer using the contact details in Section 14. We will respond to your request within the timeframe required by applicable law, typically within thirty (30) days of receipt.

Children & Minors

The 8k8ph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 8k8ph does not knowingly collect personal data from individuals under the age of 21.

If 8k8ph becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to 8k8ph, please contact us immediately using the details in Section 14.

Changes to This Policy

8k8ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 8k8ph will notify registered players via email or an on-platform notification prior to the changes taking effect.

The revised Policy will be published on the 8k8ph website with an updated "Last Updated" date. Your continued use of the platform following the publication of a revised Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how 8k8ph protects your personal data.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 8k8ph, please contact our Data Protection Officer:

• Email: [email protected]

Please include your registered account username, a clear description of your query or request, and any relevant details to help us assist you efficiently. 8k8ph aims to respond to all data privacy inquiries within thirty (30) days of receipt.

If you are not satisfied with our response, or if you believe that 8k8ph has processed your personal data in violation of the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.